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How do we book our event?Please visit our booking page and provide as much detail as possible to ensure we can tailor your event perfectly! Follow the link below to access the page and submit your information: Book Your Event
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Do I have to pay a deposit?Yes. For example, if your event has 100 guests and our retail menu prices range from $3.00 to $6.50, the median price would be around $4.00. The deposit is calculated by multiplying the median price by the number of guests, adding gratuity, subtracting any discounts, and then applying taxes. (You can cap product price to $4.00 if requested)
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Will you travel outside of city limits?If your event is located outside our primary service area, a travel fee may apply. We'll inform you of any additional charges before confirming your booking.
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I am hosting a small event in a public place. If others decide to purchase treats will this count towards the total treat credit?Unfortunately, no :( If you prefer that we do not serve the general public, we suggest that you supply your guests with tickets to give to the driver. This will help the driver decipher between the event guests and the general public. Our driver will kindly let the general public know that this is a private event.
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My event is less than 100 people can I still book?If you are hosting an event with under 100 guests that will get treats, there will be a $150 service fee. This is calculated after the event and added with your final bill.
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I am hosting a large event, are there available discounts?Yes! If you have 200+ treats purchased, there will be a 15% discount on treats, which will be credited on your final bill.
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How do you keep track of the treats my guests are purchasings?We use a tally system when treats are purchased. This tracks the exact treat, quantity, and price to ensure accuracy. We are transitioning to our POS system soon.
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Can you come by without us booking?If our trucks are in the area and not at an event we would gladly serve you!
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How much will it cost me?Our treat prices range from $3.00-$6.50*. With thousands of events under our belt, we find that you can estimate to spend approximately $4.50 per person/treat. This does not include any fees, gratuity, or the credit that will be applied to the final bill.
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How long have you been in business?We have been in business since 1986
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Do I need to pay a deposit when booking a cart or truck rental?Yes, a deposit is required when booking a cart or truck rental with Mr. Cool Ice Cream. The deposit ensures the reservation of the equipment for your event date and will be deducted from the total cost.
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What types of ice cream products do you offer for events?We offer a wide variety of delicious ice cream products for events, including Haagen Dasz, Oreo, Firecracker/Bomb Pop, Melona Bars, Fudge Bars, Lolly, Creamsicles, Real Fruit Bars, Cyclones, Drumsticks, and Revellos. We can also accommodate any specific requests you may have for your event.
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Have you done any big event venues?Of course! We have done everything from corporate events for TELUS, T&T, Virgin Radio, and as big as hosting BC Place and Rogers Arena!
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How do you ensure the freshness and quality of your ice cream products for events?At Mr. Cool Ice Cream, we prioritize freshness and quality by sourcing our ingredients from trusted suppliers and maintaining strict hygiene standards. Our ice cream products are stored and transported in specialized equipment to preserve their freshness until they reach your event.
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Can you accommodate special requests for events such as movie sets or TV shows?Yes, at Mr. Cool Ice Cream, we can accommodate special requests for events like movie sets or TV shows. Just let us know your specific requirements, and we'll work with you to create a customized ice cream experience for your production.
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